The number of end-user organizations deploying hosted contact centre solutions has been rising rapidly in the past few years. The markets are poised to grow out of the early adopter phase, with immense growth potential for the future. This research service examines industry challenges, market trends, drivers and restraints to the adoption of hosted contact centres in EMEA. Technology vendors and service providers that are active in EMEA are profiled, and specific growth recommendations are made.
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