This deliverable recognizes companies that have excelled in the North American IP Desktop Phone markets. These awards are based on the research service titled "North American IP Desktop Phone Markets" (Frost & Sullivan study N334-64). The best practices are awarded to companies in a number of areas based on strengths that Frost & Sullivan has tracked during its research such as market leadership, revenue, technological innovation, penetration strategy, price sensitivity and other factors. The awards are based on ongoing research for Frost & Sullivan's enterprise communications subscription as well as interviews conducted in North America during the first half of 2008.