1. MARKET STRUCTURE VOIP SERVICES IN EUROPE
　　1.1 TRENDS
　　1.2 INTRODUCTION TO VOIP TECHNOLOGY
　　1.3 VALUE CHAIN
　　　　1.3.1 Functional Value Chain
　　　　1.3.2 Value Chain of VoIP Services
　　1.4 VOIP SERVICES
　　　　1.4.1 Usage Types/Service offerings
　　　　　　- Internal use on Business LAN/WAN/VPN
　　　　　　- VoIP in the Carrier Backbone
　　　　　　- VoIP over Broadband (Dependent/Independent)
　　　　　　- Peer to Peer, the Self Provided Consumer (IP to IP only)

　　1.5 THE BENEFITS AND DRAWBACKS OF VOIP
　　　　1.5.1 Benefits of VoIP
　　　　　　1.5.1.1 Enterprises, Carriers and Service Providers
　　　　　　1.5.1.2 End-User Experience
　　　　1.5.2 Drawbacks of VoIP

2. TECHNOLOGY
　　2.1 HARDWARE
　　2.2 PROTOCOLS
　　2.3 SOFTWARE

3. PLAYERS
　　3.1 NETWORK EQUIPMENT VENDORS
　　3.2 GLOBAL BACKBONE CARRIERS
　　3.3 SERVICE PROVIDERS
　　　　3.3.1 Facility based/ BB Dependent
　　　　　　- Fastweb,Italy
　　　　　　- France Telecom
　　　　　　- BT
　　　　3.3.2 Broadband-access Independent
　　　　　　3.3.2.1 SIP & Softhpone
　　　　　　3.3.2.2 Peer-to-Peer
　　　　　　　　- Peerio platform by Popular tELEPHONY
　　　　　　　　- Skype
　　　　　　　　- Microsoft
　　　　　　　　- Google
　　　　　　　　- Yahoo!

4. BUSINESS MODELS
4-1 INTRODUCTION AND METHODOLOGY
　　　　4.1.1 Segmentation
　　　　4.1.2 Definition of Business Model Dimensions
　　　　4.1.3 Business Strategy Considerations per type of player (Competitive Position)
　　　　4.1.4 Methodology
　　4.2 BUSINESS MODEL ANALYSIS
　　　　4.2.1 Value Chain Analysis
　　　　4.2.2 Service Types and Control Points
　　　　4.2.3 Example of Control Point Constellation
　　　　4.2.4 Business Models of Service Types
　　　　4.2.5 Business Strategy Options and Competitive Analysis (by Player Type)
　　　　4.2.6 Service and Hardware Models

5. FUTURE OF THE VOIP MARKET
　　5.1 INTRODUCTION
　　5.2 UNCERTAIN MARKET CONDITIONS
　　5.3 FUTURE FOR THE BUSINESS
　　　　5.3.1Conclusion

6. CONCLUSIONS

7. REFERENCES

8. GLOSSARY

<List of Tables>

　　<Table 1> Summary of Service Offerings and Business Model Dimensions
　　<Table 2> Functional Value Activities
　　<Table 3> 5 Types of the VoIP Service
　　<Table 4> Network Equipment Vendors
　　<Table 5> Control Points of the Service Offerings
　　<Table 6> Business Models
　　<Table 7> Player Types and Business Strategy Considerations
　　<Table 8> SWOT Analysis

<List of Figures>

　　<Figure 1> Simplified VoIP call Phone to PC / PC to Phone
　　<Figure 2> Functional Value Chain of VoIP Services
　　<Figure 3> Value Chain of VoIP Services
　　<Figure 4> Enterprise VoIP
　　<Figure 5> VoIP in Carrier Backbone
　　<Figure 6> Facility-based VoIP (Dependent on BB Access Provider)
　　<Figure 7> VoIP Independent of BB Access Provider
　　<Figure 8> Peer to Peer voIP
　　<Figure 9> VoDSL Equipment
　　<Figure 10> BT Communicator and Yahoo Messenger
　　<Figure 11> The comparison of the look of Teleo (beta) and Skype
　　<Figure 12> Google Talk
　　<Figure 13> Example of Control points in VoIP Service
　　<Figure 14> Control points of FastWeb and Skype